Avidus
Outsourced Staffing and Back Office Support

Hand off the busywork
and get your time back.

Avidus gives growing businesses a trained remote team to take on calls, admin, scheduling, marketing, bookkeeping, and other work that fills your week. We can run the work for you or build a team around you, with deep experience in repair and maintenance and med spa operations.

Your team, live now
Call answered, job bookedHVAC repair - Thursday 9:30am
2:14 pm
Invoice #1042 sentPayment link included - reminder set
2:02 pm
No-show recoveredBackfilled from waitlist - calendar full
1:47 pm
How it works

Live in three steps

1

Book a call

We learn your business, your tools, and the work you want off your plate.

2

We build your workflow

We map your tasks into a process your team follows, trained on how you do things.

3

Your team goes live

We take on the work as a seamless extension of your business. You get your time back.

The Real Problem

When the Admin Work Lands on the Owner

Give it to a trained team.

Many owners end up answering the phone, booking appointments, sending invoices, and replying to emails at night. That time comes out of growing the business, serving customers, or resting.

Hiring locally means a full salary, weeks of training, and the chance the person leaves after a few months. A trained Avidus team can take on the same work at a lower cost.

If the work repeats and can be done remotely, we can take it on.

What we do

What we handle

Add trained remote staff to your business and hand over whole categories of work, from one task to your entire back office.

Reception & phones

Answer calls, DMs, and web leads live — day, night, and overflow.

Scheduling & booking

Book, confirm, remind, and manage your calendar and appointments.

Admin & data entry

Inbox, documents, records, reports, and everyday back office.

Sales & lead follow-up

Qualify leads, chase quotes, and keep your CRM up to date.

Marketing & social

Posting, content, email, and engagement that keeps you visible.

Bookkeeping & invoicing

Invoices, payments, reconciliation, and payment follow-up.

Customer service

Support, reviews, and retention that keeps clients coming back.

Operations & dispatch

Coordinate teams, vendors, field jobs, and daily schedules.

See 128+ tasks you can hand off in the free checklist

Two Ways to Work With Us

Run It for You or Build Your Own Team

Both options use the same trained team, with senior operations experience at a lower cost than hiring locally. Clients save up to 60% compared with a local hire.

Done-for-you

We run the work as a managed service. We hire, train, and manage the team, handle the work end to end, and report back to you.

Build your team

If you prefer your own dedicated staff, we recruit, train, and place skilled remote staff who work directly for you. We also help you manage them.

Free Checklist

128+ Tasks You Can Outsource

The calls, admin, marketing, bookkeeping, and follow-ups that fill your week, and which ones a trained Avidus team can take on.

  • 128 tasks across 18 categories, ready to tick
  • What to hand off first
  • A simple way to estimate the time you would get back

Get the free checklist

We'll only use your details to send the checklist. No spam, ever.
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Download the checklist (PDF)

Ready to hand some of it off? Book a strategy call

Free Tool

See What the Busywork Costs You

Pick the tasks that take up your week. The calculator shows what they cost you now, lays out a plan for handing them off, and builds a proposal with your numbers.

Calculate Your ROI
  • Choose from calls, admin, scheduling, bookkeeping, and more
  • See the monthly cost of keeping the work in-house
  • Get a proposal based on the plan you pick
Industries we know

Deep expertise where it counts

We support businesses across many industries and go especially deep in these two ➡️

Also serving

E-commerce
Real estate
Professional services
Financial & bookkeeping
Property management
Construction
Healthcare admin
Hospitality
The Avidus Suite

One partner for the whole operation

Support is where most clients start — but Avidus works across three connected services, so as you grow, the same partner can take on more.

Avidus Insight

Strategy & consulting

We look at how your business actually runs — people, processes, and performance — and fix the gaps that quietly cost you time and money.

  • Process & workflow design
  • Operations & team structure
  • KPI and performance systems
Avidus Impact

Marketing & growth

We help you get found and get booked — turning marketing spend into leads your team can actually convert.

  • Lead generation & follow-up
  • Content & brand
  • Campaigns that fill the pipeline
Most start here
Avidus Assist

Virtual & executive support

Trained virtual assistants who take on your calls, admin, scheduling, bookkeeping, marketing, and back office — one task or the whole operation.

  • Admin & front office
  • Bookkeeping & scheduling
  • Executive & personal support
Questions owners ask

Straight answers

What kinds of tasks can I hand off?

Most work that repeats and doesn't need you on site. That includes calls, email, scheduling, data entry, bookkeeping, invoicing, marketing, customer service, research, and dispatch. See the full checklist.

Do you know my industry?

We go especially deep in repair & maintenance and med-spa operations, and our team has supported e-commerce, property, professional services, and more. We build your workflow around how your business actually runs.

Is my data safe?

We work inside your systems with access controls and handle customer and payment information under strict confidentiality.

How fast can we start?

We build the workflow with you up front, so most engagements go live within a few weeks.

What does it cost?

Plans start at $1,400 a month. The final price depends on the work you hand off and the hours you need. Clients typically save up to 60% compared with hiring locally. Book a call and we'll give you a clear number for your workload.

What if it doesn't work out?

There's no long lock-in. We would rather earn the next month than hold you to a long contract.

Why Avidus

Built by Operators Who Help Your Business Run Better

Avidus is led by Lorelie Juntilla, co-founder of TGS BPO, with 16+ years in operations.

Before your team goes live, we review how the work runs in your business today and build a clearer process around it. Once the team is running, we keep reviewing the workflow with you and update it as your business changes. This process and operations support is included in every Avidus plan at no extra cost.

Lorelie has restructured customer support teams for e-commerce companies that grew revenue within five months, aligned a 150-person contact center to hit its KPI targets inside 60 days, and led operations for service and property businesses in Australia and the UK.

Lorelie Juntilla
Lorelie Juntilla
Founder

16+ yrs operations and contact center leadership

  • Aligned a 150-person contact center to hit KPI targets in 60 days
  • Grew e-commerce support revenue within 5 months
  • Ran operations for service & property firms in AU & UK
Led by operations specialists with 16+ years running contact centers and back-office teams for companies across the US, UK, and Australia.
16+
Years of operations expertise
120
Team members
60%
Max saving vs. local hiring
3
Countries served — US · UK · AU

Plans start at $1,400 a month.

Ready to get your time back?

Book a 30-minute call. We'll look at where your week is going and show you exactly what an Avidus team would take off your plate.

Book a strategy call
Avidus