Our services

Tailored Back Office Solutions for Your Success

Solve your business challenges with Avidus's comprehensive support. Our technology, marketing, and management consulting services are designed to consistently deliver the outcomes you're looking for.

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"Avidus provides access to an unparalleled caliber of talent."

Co-Founder and CTO - Medical Equipment Manufacturer

PARTNERSHIP THAT WORKS

Our Process

Our teams, with experience across a wide-range of industries and sectors, develop and deploy tailored solutions to meet your business needs and unique industry demands for sustainable results and long-term success.

Discover

We start with a leadership-level assessment to understand your unique challenges and opportunities, recommending the ideal engagement model – whether it's Managed Delivery, Consulting, Full Team, Integrated Team, or High-Caliber Specialists – for your success.

Define

To ensure your success, an Avidus business process specialist will collaborate with you to define your goals and service needs, whether you're building a new team from scratch or seeking expert advice on a new campaign.

Develop

To kickstart your project, your talent or team will develop a unique timeline, process, and initial drafts (like user journey models or brand identity definitions) once your service is defined and they are onboarded.

Deploy

Through our partnership, Avidus actively engages in quality assurance, project management, and ensuring timely delivery.

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Avidus understands that managing back-office tasks can be time-consuming and resource-intensive. Our comprehensive back-office solutions allow you to focus on your core business while we handle the essential operational details.

Customer Support

Multi-channel Support: We provide seamless customer interactions across various channels, including phone, email, and chat, ensuring consistent and timely support.

Level 1 Technical Support: Our expert team resolves technical issues efficiently, minimizing downtime and maximizing customer satisfaction. - Basic frontline support…

Customer Onboarding and Training: We guide new customers through your products or services, ensuring a smooth and positive onboarding experience.

Help Desk Services: We offer comprehensive help desk support, resolving queries, troubleshooting problems, and escalating complex issues as needed.

Data Entry and Processing

Data Entry and Validation: We accurately capture and input data from various sources, ensuring data integrity and minimizing errors.

Data Cleansing and Migration: We clean, standardize, and migrate data between systems, improving data quality and accessibility.

Data Management: We manage and maintain your databases, ensuring data security, accuracy, and efficient retrieval.

Document Processing and Management: We handle document processing, digitization, indexing, and archiving, streamlining your document workflows.

Administrative Support

Virtual Assistants: Our skilled virtual assistants provide comprehensive administrative support, handling tasks such as scheduling, email management, and research.

Appointment Scheduling: We efficiently manage appointments, calendars, and meeting logistics, optimizing your time and productivity.

Customer Travel Arrangements: We handle travel bookings, accommodation, and itinerary planning, ensuring smooth and hassle-free business travel.

Email Management and Correspondence: We manage your inbox, filter emails, draft responses, and ensure timely and professional communication.

Service Delivery Model

Success by Design: Planned Strategies, Measurable Results

Collaborative Partnership

Seamless coordination and personalized service through your dedicated account manager.

Agile Project Management

Reliable project delivery: on time, within budget, and with clear, regular updates.

Quality Obsessed

We deliver accurate, efficient, and excellent results through strict quality assurance.