We run the office so
you can run the jobs.
From the calls you can’t answer on a roof to the invoices piling up at night — Avidus gives HVAC, plumbing, electrical and home-service businesses a trained team to handle the phones, scheduling, dispatch, invoicing and admin. So you book more jobs and get your evenings back.
The phone rings while your hands are full — and the office work never ends.
You’re on a roof or under a sink — you can’t stop to answer. So the call goes to voicemail, and most callers won’t leave one. They just dial the next company. By the time you check your phone, the job’s gone.
Then the field day ends and the second job starts: quotes, invoices, scheduling, dispatch, callbacks. You’re doing office work at 9pm and thinking about it at 3am. You could take on more work — if you weren’t buried in the work you already have.
Your whole back office, covered
Answer every call, live
Business hours, after-hours and overflow — so no lead rings out to a competitor.
Book the job — not a message
Booked straight into your schedule, not “we’ll have someone call you back.”
Schedule & dispatch techs
Coordinate routes and keep your crew moving to the next stop, inside your FSM software.
Quote, invoice & chase payment
Estimates out, invoices sent, and overdue balances followed up so cash flow stays healthy.
Reply to web leads fast
Respond in minutes, when the customer is far more likely to convert.
Run the back office
Data entry, email, supplier orders, work-order closeout and everyday admin.
Start with the phones, or hand over the whole office
Two ways to engage, and the same trained talent behind both — you choose how much we run and how much stays your own team.
We run it as a managed service
You don’t hire, train or manage anyone. We take on the work end to end, follow your process, and report back — the fastest way to get your evenings back.
- We recruit, train and supervise the team
- Built on your SOPs, working inside your software
- One point of contact and regular reporting
Your own dedicated staff
Prefer your own people? We recruit, train and place skilled virtual assistants who work directly for your business — and help you manage them.
- Dedicated seat(s) that work only for you
- Trained on your trade, tools and tone
- We help with onboarding and performance
Start small or go all-in. Some shops just need the after-hours & overflow phones covered so no job rings out to voicemail. Others hand over a full dedicated back-office seat — answering, scheduling, dispatch, invoicing and admin as one embedded role. Begin with the phones and add a dedicated seat as your volume grows.
Live in three steps
Book a call
We learn your services, your pricing, and your scheduling and FSM tools.
We build your process
Your calls, bookings, dispatch and admin become a workflow the team runs the way you would.
We go live
We answer, book, dispatch and handle the paperwork. You stop losing jobs and get your evenings back.
Find your revenue leak in 2 minutes
Missed calls, low booking rates, agreement churn and callbacks quietly drain revenue every month. Enter a few numbers and see what it’s costing your shop each year — and how much is recoverable.
- Estimate lost revenue across 4 leak categories
- Benchmark yourself against industry & top performers
- See the fastest quick wins for your numbers
- Works in USD, CAD, GBP & AUD
Get instant access
No sign-up needed — just open the calculator and enter your numbers.
Open the calculator →Built by operators who’ve run service teams
Avidus is led by Lorelie Juntilla, co-founder of TGS BPO, with 16+ years in operations — including operations consulting for an Australian home-services inspection company and aligning a 150-person support team to hit its targets inside 60 days. You’re working with people who’ve actually run this kind of operation, not a vendor renting you seats.
- Ops consulting for an Australian home-services company
- Aligned a 150-person support team to hit targets in 60 days
- Co-founder, TGS BPO (Avidus)
128+ Tasks You Can Outsource
The calls, dispatch, invoicing, and after-hours admin quietly costing you jobs — and which ones Avidus can take off your plate this month.
- The missed-call and voicemail gaps that lose the most jobs
- What to hand off first to get your evenings back
- A dispatch & back-office section built for trades
Straight answers
Will they sound like they’re from my company — or an overseas call center?
Like your company. We train the team on your business, your services and your area before they take a call, and every job gets booked and summarized for you.
Do they just take a message, or actually book the job?
Book the job. We put it straight into your schedule, so you’re not playing phone tag with a lead who’s already called someone else.
Can they do more than answer phones?
Yes — scheduling, dispatch, quoting, invoicing, payment follow-up, supplier orders and general admin. Whatever’s eating your week, not just the calls.
Do you cover nights and weekends, or 24/7?
We staff the shifts you actually need, including nights and weekends. Because our teams work across time zones, we cover after-hours windows that are hard and expensive to fill locally. True round-the-clock cover is simply staffed as additional capacity, so you only pay for the hours you need.
What does it cost?
Sized to the work you hand off and the hours you need — and typically far less than a full-time office hire, with clients commonly saving up to 60% versus hiring locally. Use the calculator to see what missed calls are costing you, then book a call for a plan matched to your workload.
What if I don’t like it?
There’s no long lock-in — we’d rather earn the next month than trap you in a contract.
Stop losing jobs. Get your evenings back.
Book a 30-minute call. We’ll show you what missed calls and after-hours admin are costing you — and exactly what Avidus would take off your plate.
Book a strategy call